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Understanding Customer Behavior with PDP Heatmaps

See exactly where customers click on your product pages to optimize layouts and boost conversions.

Updated over 3 weeks ago

PDP Heatmaps show you where customers click on your Product Detail Pages using color-coded visual maps. Red areas indicate high click activity, while green areas show fewer clicks. This helps you understand which parts of your product pages are working and which need improvement.

What's in this guide:


What Are PDP Heatmaps?

PDP Heatmaps are visual tools that show where customers click on your Product Detail Pages. Instead of looking at numbers in a spreadsheet, you see a color overlay on your actual product page.

What you can do:

  • See which product images get the most attention

  • Identify if customers are clicking your "Add to Cart" buttons

  • Compare performance between different product variants

  • Track changes over time to measure improvements

How to Read the Colors

Green areas = Fewer customer clicks

Red areas = More customer clicks

Yellow/Orange areas = Moderate click activity

This color system makes it easy to spot your best-performing elements at a glance.

How to Access PDP Heatmaps

You can find PDP Heatmaps in three places:

  1. From Homepage

    • Top Funnels section → Select "Show heatmaps insights"

  2. From Funnel Section

    • Hover over any funnel to showcase the analytics bar and you will see where the heatmap icon lives. Click the heatmap icon

  3. From Any Individual Funnel

    • The heatmap icon is on the top bar where Analytics tab and preview lives

Once you're in Heatmaps, you'll see two tabs:

  • Lander (your existing landing page heatmaps)

  • PDP (your new product page heatmaps)

Click the PDP tab to start analyzing your product pages.

Understanding the Features

When you edit a product page, heatmap data starts collecting fresh from that point. Previous data isn't available, so you'll see when the current version's data collection began. This ensures your analysis always reflects the current customer experience.

PDP Heatmaps include several key features to help you analyze your product pages effectively and make data-driven optimization decisions.

Filter by Products and Variants

Filter by specific products or variants to focus your analysis

  • Product Filter: Choose individual products or bundles to analyze

  • Variant Filter: Compare different versions (like A/B test variants)

  • Apply Filters: Click to update your heatmap view

Choose Your Date Range

Select from preset ranges or choose custom dates for analysis

Available options:

  • Yesterday

  • Today

  • Last 7 days

  • Last 14 days

  • Custom selection (any 15-day period within the last 30 days)

When to Use PDP Heatmaps & What to Look For

Best Times to Check Your Heatmaps

  • After launching new products - See how customers interact with your new product pages and if they're clicking the right elements.

  • When testing different layouts - Compare heatmaps between different versions to see which gets more engagement on "Add to Cart" buttons and key features.

  • If conversions are low - Heatmaps show if customers are missing important information or if key buttons aren't getting clicked.

  • For mobile vs desktop - Check how customer behavior differs between devices to optimize accordingly.

What the Colors Tell You

Red/Orange Areas (High Clicks)

  • Product images that grab attention

  • "Add to Cart" buttons being used

  • Product descriptions customers read

  • Reviews and testimonials getting viewed

Green Areas (Low Clicks)

  • Important information being missed

  • Buttons that should be clicked but aren't

  • Key selling points customers overlook

Quick Actions You Can Take

  1. Move important buttons to red areas where customers already click

  2. Make green areas more visible if they contain crucial information

  3. Test one change at a time to see what improves performance

  4. Compare your best products to see what works across your catalog

Tip: Focus on getting your "Add to Cart" buttons into the red zones for better conversions.

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